Frequently Asked Questions

Welcome to the ERRACHIDIKRISTA FAQ section! Below, you'll find answers to the most common questions about our LED downlights. If you need further assistance, please feel free to contact us.

1. What type of lights do you sell?

We specialize in LED downlights. These energy-efficient lights are perfect for a variety of indoor applications, including kitchens, living rooms, and cabinets.

2. What is the voltage requirement for your downlights?

Most of our LED downlights require a low voltage of 12V to operate safely. Make sure to use a compatible power supply and transformer to avoid damage.

3. Can I use these lights outdoors?

Our LED lights are designed for indoor use only. They are not suitable for outdoor environments or areas exposed to moisture.

4. How long do the LED lights last?

The LED downlights are designed for a long life span of up to 35,000 hours , providing you with energy-efficient lighting for years to come.

5. What is the return policy?

We accept returns within 30 days from the date of delivery. The items must be unused, in their original packaging, and free from damage. Return shipping costs are the responsibility of the customer. Please refer to our Return & Refund Policy For further details.

6. Do you offer customer support?

Yes! Our dedicated customer support team is ready to assist you. You can reach us through the following:

7. How do I track my order?

Once your order is shipped, you will receive a tracking number. You can use this to track your shipment via the carrier's website or visit 17Track for real-time updates on your package's status.

8. How long will it take for my order to arrive?

Your order will typically arrive within 15-20 business days . Shipping times may vary depending on your location and any potential delays such as customs clearance or holidays.