At ERRACHIDIKRISTA , customer satisfaction is our highest priority. We strive to provide a simple, hassle-free return and refund process. Please read the following return policy carefully to ensure you understand the requirements, timeframes, and procedures.
| Return Details | Information |
|---|---|
| Return Period | 30 calendar days from the date of delivery. |
| Non-returnable Items | Custom-made products, final sale items. |
| Return Shipping Costs | Customer is responsible for return shipping costs. |
| Return Processing Fee | 1% processing fee will be deducted from the refund. |
| Damaged/Defective/Incorrect Items | Return shipping covered by us. Contact us within 30 days for damages or defects. |
| Return Address | Provided after approval of the return request. Do not use the original shipping address. |
| Refund Processing Time | Refunds will be processed within 3 calendar days after receiving the returned item. |
| Refund Timeline | Refunds will appear in your account within 3-5 business days. |
| Sales Tax & Duties | Customers are responsible for any applicable taxes and import duties. |
How to Request a Return or Refund
To initiate a return or refund, please follow these steps:
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Submit a Return Request : Contact us via the Contact Us page or email us at errachidikrista@gmail.com . You can also call us at +1 (217) 593-4980.
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Return Address : Upon approval of your return request, we will provide the correct return address via email. Do not return items to the original shipping address .
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Required Condition : Returned items must be unused, in original condition, and with all packaging and accessories included. Items that are opened or used will not be accepted for return.
Refund Processing
Refunds will be issued to the original payment method after we receive and inspect the returned item. Refunds will be processed within 3 calendar days of receiving the returned item. Please allow 3-5 business days for the refunded amount to appear in your account.
Contact Information
For all return and refund inquiries, please contact us:
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Email : errachidikrista@gmail.com
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Phone : +1 (217) 593-4980
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Mailing Address : No. 1, 4th Floor, No. 177, Bai'an South Road, Cangmen Community, Jun'an Town, Shunde District, Foshan City, Guangdong Province, China
Important Notes
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Return Packaging : Ensure that the item is packed securely in its original packaging with all accessories and manuals included.
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Disassembled Products : If the item was shipped disassembled, it must be returned in the same disassembled condition.
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Missing or Incorrect Items : If you did not receive the item(s) you ordered, or if you received an incorrect item, please contact us within 30 calendar days of delivery for a resolution.
Thank you for choosing ERRACHIDIKRISTA ! We appreciate your business and are committed to ensuring you are satisfied with your shopping experience. If you have any questions, feel free to contact us.